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Been with WP Engine since 2016. Small agency, 126 invoices, every single one paid on time. Last week I finally sat down and read my bill line by line for the first time, and the biggest charge on the account isn’t even the hosting plan. Quick math: I paid $99/mo in 2016, I’m at $270 now. That’s up 173% and I haven’t changed a thing about how I use the account. The actual Growth plan is only $130 of that. The other $160 is a “Sites” add-on, which is somehow bigger than the plan itself. It’s for extra installs. And the extra installs were empty staging sites. Zero traffic, default homepage, the kind of thing that was free to spin up back when I started. So the single biggest line on my bill is placeholder sites I never used. So I asked for a goodwill credit on it, and I want to walk through how that chat went, because the rep was super nice the whole time and somehow every step still ended with me paying. First off you can’t even call billing, it’s chat and email only, which is also why nobody picked up the phone the entire week I was trying to reach someone. On the chat she told me Growth is $130 and just kind of left it there. Didn’t bring up the $160 add-on at all until I asked what the other $140 was. Then I get the policy line: “we do not provide refunds or credits for unused or under-utilized installs.” Notice the wording. My problem was never that I “under-utilized” anything, it’s that I got billed for installs that were free when I made them. But if they write it down as an under-utilized feature, their own policy auto-denies it. Every fix she offered cost more money too. She told me to downgrade, then warned I’d blow past the storage limit on a lower plan and would need to buy a separate add-on. So the solution to being overbilled was to buy more stuff. When she finally agreed to remove the add-on, the credit was only “prorated from today.” Then she asked when I deleted the empty installs, basically trying to start my refund from last week. These things have been sitting empty since 2016. Then she wrote the escalation note up as “under-utilized installs,” the exact phrase she just told me gets auto-denied. I had to get her to rewrite it twice so it actually said what it is, a billing problem. The start date is the part that matters, because that’s what sets the credit window, and it was in their system the whole time. Took me refusing to drop it to get it out of her. Turns out the add-on started June 2020 and crept up one install at a time until it hit six by the end of 2024. Nobody ever said a word. So yeah. Friendly the whole way, and every turn quietly pushed the money back to them. I basically had to fight to pull the truth out of their own billing records. It’s “escalated to Support Management” now, ticket #8508388. Been a week. Nothing. If you run an agency on WP Engine, go read your invoice line by line right now. Don’t assume the biggest number on it is your plan. submitted by /u/adsymmetry [link] [comments]

Received this email today about the price Increase. From $19/m to $49/m this is for a simple E3 with 32Gb of DDR3 and 1TB SSD. Granted $19 is cheap but $49? For that? I’ve pasted the email below. First, thank you for trusting ReliableSite with your infrastructure. We know many customers rely on these servers for important production workloads, and we take that responsibility seriously. We’re writing to let you know about an upcoming pricing update for your service: Service: Rapid Deploy Server – Intel Special 32 GB (PNJ) The primary reason for this change is the significant increase in dedicated server hardware costs. Replacement parts, spare systems, RAM, SSDs, and the inventory required to keep customer servers maintainable have become much more expensive than when many older services were originally priced. We’ve absorbed these increases for as long as possible, but we can no longer keep some older service rates below current pricing while continuing to maintain the hardware availability, reliability, and support standards customers expect from ReliableSite. The updated base pricing for your service will be reflected on your next generated invoice. You can view the updated pricing details for your specific server by logging into the billing portal at: https://payments.reliablesite.net/ A note on your discounts: Only the base monthly price of the server is changing. Any recurring discounts or coupons currently applied to your service will remain active. Your existing discount will automatically be deducted from the updated base price. How to keep your current rate: If you switch your monthly service to a 1-year prepaid plan by July 31, 2026, you can lock in your current monthly rate for the entire next year. To take advantage of this lock-in offer, simply reply directly to this email and our billing team will manually set up your invoice at the current locked-in rate. If no action is taken, the updated pricing will apply automatically on your next generated invoice. Thank you for being a ReliableSite customer. submitted by /u/BuyerConstant453 [link] [comments]

Hi all! We’re new to the group and thrilled to join r/Hosting. Our team is passionate about web hosting and we’re eager to learn from your experiences and help others with our 30+ yrs of experience in the field. Feel free to ask us anything! submitted by /u/CityScope_Net [link] [comments]

We have multiple websites for seo and we are facing speed issues on those websites. There are server issues time to time. The backend is also too slow and elementor doesn’t load at all. we asked our developers to fix it many times but they say talk to hosting provider. So We are going to recommend the best hosting provider for our clients websites. submitted by /u/Spiritual_Basket1881 [link] [comments]

submitted by /u/kevinpirnie [link] [comments]