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I’m Roland and own a small business called RealGear Leather. I’ve used HostGator for my website hosting for about four years now, and renewed last year in May. At that time, the website protection was SiteLock, which provided detection and email notifications of detected malware. At some point in June, they switched over the protection service to their own HostGator AI service, which is supposed to provide detection and automatic cleaning. In early October, they detected the first infection of a variant of ClickFix. They didn’t notify us of this. We found it by accident doing routine updates on the site. It was not automatically cleaned either. We quarantined the files and opened up a support ticket to find out why the hell we weren’t even notified. We shut down the website to protect our customers while we figured out what the f#@k was going on. After many email exchanges with people that didn’t know what they were talking about and were just trying to sell us more services or pointing us to pages describing services that we didn’t actually apparently receive, we escalated. A week later, the same thing happened again. We saw malware detected. No notifications, no cleaning. We quarantined the suspicious files. To summarize this whole support exchange… They told us, oh, notification isn’t part of your plan because we migrated you to the new plan. What? They kept sending us to web pages that did not describe what we actually experienced for their malware protection, including SiteLock or their HostGator AI sh#t. They ran a new scan, said nothing was detected and there was nothing they could do about anything. Of course nothing was detected. We already f#@king quarantined the files. It sounded like to me they wanted us to unquarantine the files so that they could detect something so that they could actually do something. That was a hard pass. We escalated. Supposedly we were talking with admins who actually knew WTF they were talking about, but apparently not. We finally demanded that they tell us: What the f#@k actual security is provided on my account? When they didn’t respond to that, we sent them a follow-up and got an automated reply saying this case has been closed. Like seriously, is this that f#@king hard of a question? My site’s been down now for over three weeks while I’ve tried to get just this answer so I could be confident that if I do my own cleanup and reactivate this site, my customers won’t be open to the exploit. I get it that they can’t protect websites from everything. Especially brand-new exploits. Well, they f#@king detected it. And didn’t tell us or do the quarantining themselves or anything, multiple times. At this point, I think there’s zero security happening on my account. Because of the nature of this particular exploit, it’s going to take a while to actually fix. And I don’t trust their security at all if the site is compromised again. Has anybody else had these problems with HostGator? Do you actually know what security service they’re providing? Because I sure as hell can’t find out. Do any other HostGator customers out there have similar stories? It sounds like a CYA situation to me from HostGator. I’m especially sh#tty about them closing the escalated support ticket when they haven’t actually f#@king done anything. submitted by /u/EntertainerAbject371 [link] [comments]

bit new to all this. Built a site with Cursor, just HTML CSS and JS, uploaded it to Cloudflare Pages. Domain’s registered with Wix. Did the config, site’s been live about a week. Except Cloudflare keeps flashing a warning about invalid nameservers and saying the domain gets removed from Cloudflare if I don’t change them within so many days. Looks like it wants me pointed at their nameservers instead. The site works fine though and I don’t wanna turn this into a bigger job. I connected the domain through DNS records at Wix rather than switching nameservers, which I thought was enough. If I just ignore it does the site go down or is Cloudflare only going to remove the domain from its dashboard? submitted by /u/marcus_bellamy4 [link] [comments]

Hey folks, I’m Ray. I work with teams evaluating DigitalOcean through AI Droplet. I’m curious how people here budget for production once trial or startup credits run out. If you’ve gone through that recently, what made the biggest difference to your monthly bill: resizing Droplets, reducing outbound traffic, or changing where you ran part of the workload? I’d be especially interested in hearing from teams running in Singapore or serving Southeast Asia. Rough ranges are fine if you’re comfortable sharing. submitted by /u/raycloudops [link] [comments]

submitted by /u/hellatrashz [link] [comments]

cPanel has been one of the most widely used control panels in the hosting industry for years. However, continuously increasing license costs are pushing many hosting providers to look for alternatives. Do you think cPanel still justifies its licensing costs with its features, stability, and ease of use? Or have alternative control panels matured enough to provide the same essential features at a much lower cost? I’d especially like to hear from hosting providers and server administrators. If you were building a new hosting infrastructure today, would you still choose cPanel? submitted by /u/SatoshiTURK [link] [comments]